How to Connect Operator10 (Wastewater/Water) or Synexus Pretreatment to an Existing Pervasive License Database

Upon startup, the application will attempt to connect to the server hosting the license database in order to validate itself.

These instructions regard connecting a client PC that has Pervasive installed (see the warning below), that is running Operator10 Wastewater/Water or Synexus Pretreatment, to a Pervasive database server with an existing license database.

Each AllMax product will have its own license database in Pervasive that each installation of a given product will share. Duplicate licenses are a violation of the AllMax Software LLC license agreement.

If your database is in the SQL format, see the instructions on connecting to an existing SQL license database here: How to Connect Operator10/Synexus to SQL License Database

For instructions on creating a license database in a SQL instance, please see the article here: How to Create an Operator10/Synexus License Database

For instructions on installing and configuring SQL Server Express 2022 for AllMax Software products, please see the article here: Install and Configure SQL Server for AllMax Software Products

When attempting to connect your Operator10 Wastewater/Water or Synexus Pretreatment application to the Pervasive database server, the Pervasive Workgroup application (common) or Pervasive Client application (less common) must be installed as a service on the client PC to facilitate communication with the database before the connection can be made. The number of Pervasive license activations remaining will determine the ability to install Pervasive on a new PC. For assistance in determining the remaining number of Pervasive license activations please have access to the database server, and contact AllMax support at 800-670-1867, Monday - Friday, 8 AM - 5 PM ET.

This document is tailored for existing customers that have not yet had their databases converted to the SQL format that need to connect a fresh installation of their AllMax product to its license database - please contact your account manager to learn about purchasing a SQL conversion for your databases. All new clients will be installing using the Microsoft SQL database engine, and should see the Knowledge Base article here for more information: Install and Configure SQL Server for AllMax Software Products

1. Launch Operator10 Wastewater/Water or Synexus Pretreatment.

2. If the application has never connected to the Pervasive server hosting your Operator10 (Wastewater/Water) or Synexus Pretreatment license database before, you will be presented with the No License Found window as in the image below:

3. Select the option "I already have a license on another computer"

4. Enter the name of the server hosting your license database into the server name field (MyServerNameHere is shown above as an example). As an alternative, if DNS is not functional, an IP address can be used.

5. Press the TAB key on your keyboard, and the green checkbox in the top-right should become enabled if the server was found.

6. Click the green checkbox, and the application will attempt to connect to the Pervasive server instance, and validate the license database.

7. If successful, the database selection window will be shown, where the user will need to select their database, and then click the Open Database button.

If the user cannot open the selected database in step 7., ensure that the user has been added to the application's User Security section.