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      Antero is not creating Work Orders/Procedures

      If your work orders or procedures are not populating from work templates, it is likely that the Antero Service is not working correctly. Please follow the steps below to troubleshoot.

      • The Antero Service is a local system-level service that interacts with the Antero database and is responsible for the automatic creation of scheduled Work Orders.
      • The Antero Service only needs installed on one PC. In most cases, that PC should be the server, or the PC acting as the server.
      • The PC or server on which the Antero Service is installed must not be turned off. While the PC or server is off, scheduled Work Orders will not be generated.
      • The Antero Service is granted the local system logon upon installation. Ensure that the NT AUTHORITY\SYSTEM login in the SQL Server instance exists and has been granted the SA (Server Administrator) role to ensure its correct operation.
      • The Windows login that the Antero Service uses by default is the LOCALSYSTEM login. Ensure that this login has read/write permissions to the Antero storage directory, and every file in it.
      • If this login is changed, ensure that whatever login is used has read/write permissions to the Antero storage directory and that login added to security in SQL Server. This login needs read/write access to the AllMaxAntero license database and each user database. 

      Step 1: Locate Services on the local PC or server will be hosting the Antero Service and click Open.

      Step 2: Locate "Antero Services" and ensure that it is running. If you do not see Antero Service here, skip below to the "Installing Antero Services" section of the article below.

      Step 3: Check the status of the Antero Service. If it is blank, right-click and select Start.

      Screenshot 2024-11-04 131756

      Step 4: If the status now shows "running", the issue should be resolved. Please close out of the services window. If you get any other status or error, please reach out to support via the customer portal to create a support ticket so that we can assist you from here.

       

      Installing Antero Services

      1. Open Windows File Explorer and navigate to the Antero 7 installation directory, which is by default C:\Program Files (x86)\AllMax Software\Antero.

      2. In that directory, locate the Antero Service installer, which is labeled "Setup_AnteroService.exe".

      3. If the local PC or server will be hosting the Antero Service, double click the Setup_AnteroService.exe file to begin.

      4. If the local PC or server is not the machine that will host the Antero Service, copy the installer to a folder on the machine that will host the Antero Service, and double click the installer to begin.

      5. The Antero Service installer will check for required software. If the required software is installed, click the Next button. If any required software is missing, you will prompted to install it.

      6. Continue through the installer, and install the Antero Service.

      7. Once the installation is complete, check the checkbox labeled "Launch Antero Service Configuration", and press the Finish button. The Antero Service Configurator application will open after a short time.

      8. The Antero Service Configurator has a few options:

      Screenshot 2024-11-04 131429

      • Database Server Name - this is the name of the server hosting the SQL Server instance with the Antero 7 license database. Type the name of the server into this field.
      • Work Order Interval - this is the interval in minutes at which the Antero Service checks for new scheduled Work Orders to create. If Work Orders are due to be created, the Antero Service will create them. If no Work Orders are due to be created since the last check, the Antero Service will wait for the specified number of minutes before checking again. AllMax recommends that this value not be set to less than 60 minutes.
      • Procedure Interval - this is the interval in minutes at which the Antero Service checks for new scheduled Procedures to create. If Procedures are due to be created, the Antero Service will create them. If no Procedures are due to be created since the last check, the Antero Service will wait for the specified number of minutes before checking again. AllMax recommends that this value not be set to less than 60 minutes.
      • Use Connection Pooling - this allows the use of connection pooling for SQL connections and is optional for the Antero Service. From Microsoft: "Connection pooling reduces the number of times that new connections must be opened. The pooler maintains ownership of the physical connection. It manages connections by keeping alive a set of active connections for each given connection configuration. Whenever a user calls Open on a connection, the pooler looks for an available connection in the pool. If a pooled connection is available, it returns it to the caller instead of opening a new connection. When the application calls Close on the connection, the pooler returns it to the pooled set of active connections instead of closing it. Once the connection is returned to the pool, it is ready to be reused on the next Open call." - Link to Microsoft article: Connection Pooling

      9. Once the required inputs are entered, click the Save button in the top-right area of the Antero Service Configurator window. A dialog will open to inform you that the settings were saved. Click OK to continue. You may now close the Antero Service Settings/Configurator window.

      10. Return back to Step 1 to ensure Antero Services is running.