What are Work Order Requests?

Users who don't have access to Antero can submit Work Order Requests in the application. Antero users can convert these requests into work orders..

Work Requests Overview

Work Requests within Allmax Software’s Antero application empower both Antero and non-Antero users to efficiently create and oversee work items, even without the capability to directly generate open work orders. Let’s delve into the essential elements of Work Requests:

Creating Work Requests

1. Accessing the Work Request Application:

   • Users who do not have access to Antero can easily install a dedicated Work Request application. This tool allows them to submit work requests for equipment within Antero without requiring knowledge of the specific equipment names. Requests can be tailored to their specific needs, simplifying the process for all users involved.
   • Follow these steps to learn how to create a new work request::
     • Open the Antero Requester by double-clicking the desktop icon.
     • Click the “Add” button in the Antero Requester’s toolbar.
     • The “Create Work Request” window will open, allowing users to input relevant details¹.

2. Managing Requests within Antero:

   • Antero users receive notifications of new requests through an indicator located on the Work Requests icon.
   • With proper permissions, users can:
     • Choose requests from the Work Requests Grid.
     • Access detailed information about each request in the sections designated as Work Request Information and Work Request Detail areas.
     • Generate work orders from the Antero Equipment and Task list in accordance with the requests provided.
     • Mark requests as “No Work Required” with comments explaining why the work was not performed².

3. Automatic Updates and Communication:

   • Real-time communication with the database ensures that the requester is automatically updated on the progress of the requested work.
   • Users will receive notifications regarding the creation, completion, or any notes indicating that the work was deemed unnecessary.

Conclusion

Work Requests simplify the management of work items, enabling users without direct access to create open work orders to efficiently oversee tasks. If you have any specific queries or require additional support, don't hesitate to reach out!